Terms and Conditions

A request for quotation (RFQ) or website estimate does not constitute a confirmed booking, reservation, or final quotation. Events Rental Hub will confirm the equipment, delivery, setup, transport, toll, and other applicable charges only after reviewing availability, venue access, schedule, and event requirements.

A 50% downpayment is required to secure and schedule a reservation. No downpayment means no booking and no scheduled service. The remaining balance is due upon delivery. Payment instructions will be provided exclusively in Events Rental Hub’s booking communication and are not published on this website.

Any late-payment fee, grace period, or collection charge will apply only when expressly stated in the confirmed quotation or booking instruction. The applicable amount and due date will be communicated before the booking is confirmed.

Unless the confirmed quotation provides otherwise, the standard rental period shall not exceed 22 hours, measured from the agreed ingress time to the agreed egress time. Multi-day use, early delivery, late collection, or schedule changes require prior written approval and may result in additional charges.

The 50% downpayment is non-refundable. A client with a confirmed reservation may request rescheduling, subject to availability and written confirmation; rescheduling does not create a refund right. A reduction in the quantity or selection of reserved items is not permitted after confirmation.

The customer shall provide complete and accurate venue, contact, access, ingress, egress, and setup information. Delivery and setup times, access restrictions, parking, permits, tolls, and site conditions may affect serviceability and applicable charges.

If Events Rental Hub is late because of a team-caused delay, the customer receives a ₱500 refund for every completed 15 minutes late. The guarantee applies to confirmed bookings with finalized delivery details and clear venue access. It does not apply to venue restrictions, blocked access, severe weather, traffic incidents, or last-minute client changes.

For outdoor events, the customer and Events Rental Hub shall review practical weather and site-safety considerations. Events Rental Hub may pause, modify, or decline work where conditions are unsafe or materially prevent delivery, setup, collection, or protection of the equipment.

The customer is responsible for the reasonable care of rented equipment from delivery or turnover until collection or return, subject to the confirmed booking agreement. Loss, damage, cleaning, delay, or misuse may result in charges specified in the confirmed booking instruction.